DIAGNOSE

user pain points

identify opportunity

TRANSFORM

products & services
create value

GROW

customer satisfaction
reduce churn

about the heart in my art

professional

p r o f i l e

samantha lee

I am a solution focused, team empowering   experience designer persuading innovation beyond constraints.

By applying 7+ years of psychology training  to design, I have delivered innovative solutions within high-stakes, high-pressure work environments.  To date, I have optimized UX for payment technology, healthcare, and educational organizations. 

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As a teammate, my tenacious enthusiasm has been described as infectious, my research-inspired optimism as inspiring, and my end-to-end dedication as formidable.

TEAM BUILDING

Team Builder & Cheerleader
awards in 2018

I/O PSYCHOLOGY

productivity, employee engagement, talent development, conflict resolution

Understanding how talent and enterprises develop elevate my impact as an insightful experience analyst.

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- T E C H N I C A L  S K I L L S - 
view skills
- T E C H N I C A L  S K I L L S - 

Hello, World!

 
 
 
 s o f t  s k i l l s 

adaptability

interpersonal

interpersonal

Empathy

Empathy

CuRiosity

ios

Adaptability

ability

Whether optimizing experiences, enhancing productivity, or elucidating unknowns,  I am a hands-on self-starter and zealous collaborator.   

Two of my mentees received full scholarships basing their entrance essays about me.  As to what they may have written, perhaps your teams will enlighten me one day!

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teach to learn

idea engagement, person-centered curriculum design, 
onboarding,  supervising

 

  m y  U X  j o u r n e y   

                              branding                                  edu      relief aid

            psychology                        visual design

 

2 0 1 7  -  T O D A Y

2 0 1 2  - 2 0 1 6   DISCOVERING UX 

Proactively investigating UX curiosities created opportunities to spearhead UXD projects.   Compassion drove me to help more and more meaningfully.   My contributions shifted from encountering cultures to empowering users in their day to day,  from empowering individuals to elevating brands.

CX RESEArCH

@SAH, 2016

facilitated $2.8B medical-record software Epic EHR’s suicide assessment addition

CX

@SAH, 2016

resolved 19-year-old PBX phone tree misrouting calls 

e x p l o r e d
empowerment

rebranding,  conflict resolution,  employee recognition/engagement, productivity

eUX RESEACH

@INCOMM, 2019

augmented10-year-old product integration testing process with internal web application development

UX

@AMERIDAN DELI, 2018

 catalyzed stalemate projects into rebranded website AmericanDeli.com 

PRODUCT DESIGN

@INCOMM, 2019

 Minimum Viable Prototype  achieved in 4 prototypes in 7 minutes

e x p l o r e d
innovation, experience

payment technology,  machine-readable media,  data decodability,  point-of-sale usability,  data encoding, advertising design,  digital restaurant trends,  franchise relationship management, labor augmentation,  behavioral economics, enterprise UX,  change management,  ICT/PBX phone systems

 

2 0 0 3 - 2 0 1 1   T E A C H I N G

instructional design

research

instruction

Seeking to give the gift of economic mobility paired with loving developing the best in others led me into education and psychology.

e x p l o r e d
psychology, linguistics

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work experience: teaching, direct therapy provision, ABA behavioral analyst, group therapy support

internships with neurocognitive teletherapy provider, ELL immersion schools, music in language education, early language acquisition project

research with vision studies, trauma studies, language acquisition studies laboratories

case studies in education, language 

deprivation, special needs